FAQs

What Shipping Methods Are Available?

Depending on the item(s) you purchase on kutusoil.com and the location to which the item(s) will be delivered, different shipping methods will be available only to Australian and New Zealand.  For other countries please contact us for our alternative shipping options.

 

Tracking Your Order:

Once your order has been placed, you will receive an email shortly after with your tracking and shipping information. Simply copy the tracking number and head over to Find My Order and enter the email used for the purchase and paste the tracking number and you will be able to see the shipping information. If you have any questions, please open a live chat.

 

Canceling or Changing order:

This solely depends on whether or not we have packaged your order or not. Please open up a live chat on the bottom left of the page, if you sent a request before we packaged your order, you will receive a full refund upon request. We pride ourselves in customer service. You should receive a response within 3 business hours between 9am and 7pm Monday - Friday. Subject to delays because we have lives and families too. We apologise for any delays that may occur.

 

Who and how do I contact someone if I have some questions?

If you have any questions at all, please open up a live chat on the bottom left of the page, we pride ourselves in customer service. You should receive a response within 3 business hours between 9am and 7pm Monday - Friday. Subject to delays because we have lives and families too. We apologise for any delays that may occur.

 

What do you do with my data?

For anything regarding to data and our privacy policy, please scroll down to view the quick links, everything is included. If you have any questions at all, please open up a live chat on the bottom left of the page, we pride ourselves in customer service. You should receive a response within 3 business hours between 9am and 7pm Monday - Friday. Subject to delays because we have lives and families too. We apologise for any delays that may occur.